Advisory Services
We provide the best advice for that IT Problem or for that next IT purchase.
Learn MoreImplementation Services
Implement that initial business initiatives and values not matter the products used.
Learn MoreOutsourcing Services
Our tech experts provide 24/7 enterprise tech support and critical case management.
Learn MoreManaged Security Services
Have 24x7x365 monitoring and management of in-house security resources.
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Private Network Connection
Provide appropriate and high-quality connectivity for short, medium, and long distances.
Learn MoreMobile Connectivity
Fast, Efficient and Dependable Connectivity Options for Today's Mobile Workforce.
Learn MoreInternet Services
At LUMENAVE, we ensure our customers get the right bandwidth to support their growing businesses.
Learn MoreCloud Security
Ensure data integrity and protection on shared public or private resources.
Learn MoreData Protection
Identification, and classification of sensitive documents to prevent data leakage and reputational damage
Learn MoreEndpoint Security
LUMENAVE Endpoint Security solution enables organization choose the right endpoint security solution.
Learn MoreNetwork Security
Protect your network from both internal and external security threats through our network security solution.
Learn MoreBackup and Recovery
Protect and recover information in less time across a multitude of storage environments.
Learn MoreBusiness Continuity
Have a predictable and deterministic service recovery across all platforms through our business continuity plan.
Learn MoreInformation Governance
Shed light on the massive amounts of your unstructured content through our information governance.
Learn MoreEnterprise Management
Proactively identify and report on enterprise resource usage, faults, and performance.
Learn MoreSecurity Management
Identify and fix security fringes in applications, networks, and systems before it is too late
Learn MoreInfrastructure Solutions
Reliable infrastructure that ensure fast-paced data transport with improved network reponse time.
Learn MoreNetwork Solutions
Design, build, and maintain networks, unified Collaboration systems and wireless systems
Learn MoreEnterprise System Solutions
Consolidate your multiple and separate identity management with Lumenave enterprise systems.
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LUMENAVE server experts can provide useful advisory services on what types of servers to consider for each business need. The business needs for a server differ from one department or organization to another. Hence, our server experts help translate your business requirements into technical specifications of the server types and brands to consider in your new purchase.
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We have a wide range of desktop computers suitable for most budgets and requirements:home use, personal use, business and other purposes. Whether you need an affordable home PC for surfing the internet, for Microsoft Office or a more powerful computer for graphic editing and scientific calculations, then we are sure we can help you.
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Our Storage experts provide advisory services to propective customers on choice of storage options to get for that unique need, while noting other interesting nice-to-have features. Explore the LUMENAVE's Storage Advisory Services powered by our partners today.
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LUMENAVE provides various cost-effective and convenient support options for every business. Our support options are designed and priced to meet the various needs of small, medium or large enterprises. Our Support options are simple, reliable and efficient ensuring businesses get the full benefits of using our products, services, and solutions.
Our support offering includes but limited to:
- Provides 24x7x365 assistance to customers on various Information Communication Technology (ICT) products and solutions. See Supported Solutions below.
- Available to customers that currently have installed products or solutions that are NOT optimally configured or been used in their organizations.
Every product sold, services rendered, or solution deployed by LUMENAVE consultants, comes with three-month free standard support either done onsite, offsite, telephone calls, email, or by a logging a call.
Standard support features:
- Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†)
- Monthly Reports and Recommendations on Capacity, Faults, Inventory, Availability. Security, Configuration change and Performance
- Proactive Support-Provide Alerts on Issues that May Affect Business Continuity
LUMENAVE Classic Support is a world-class, reliable response support channel designed specifically for growing small and medium enterprise LUMENAVE Classic Support covers issues related to your use of LUMENAVE products, services, and solutions.
Classic support features:
- Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†)
- Monthly Reports and Recommendations on Capacity, Faults, Inventory, Availability. Security, Configuration change and Performance
- Quarterly Routine Maintenance of all Registered IT Systems in the Contract
Our Premium Support is a one-on-one, world-class, fast-response support channel to help organization get better experience on the use of LUMENAVE products, services and solution.
Premium support features:
- Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†)
- Monthly Reports and Recommendations on Capacity, Faults, Inventory, Availability. Security, Configuration change and Performance
- Quarterly Routine Maintenance of all Registered IT Systems in the Contract
At LUMENAVE, we're dedicated to providing exceptional support and ensuring your experience with our products or services is smooth and enjoyable. Our Support Center is here to offer assistance, answer your questions, and resolve any issues you may encounter.
- FAQs: Find instant answers to commonly asked questions in our comprehensive FAQs section.
- Live Chat: Connect with our support team in real-time for quick and personalized assistance.
- Support Tickets: Submit a support ticket for more complex issues or if you need detailed guidance. Our team will get back to you as promptly as possible.
At LUMENAVE, we believe that certification programs are not only beneficial to the individual but also to the organization who may be interested in manpower development. Apart from promoting growth in resource know-how in individuals and organizations, we also encourage individuals and organizations to prove their unwavering competence in delivery quality service to their end-customers by investing considerably in certification acquisition programs.
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LUMENAVE offers organizations training programs that are designed primarily to solving persistent on-the-job problems. By offering such programs, we will not only assist organization provide solutions to the problem but will also ensure that all individuals responsible for maintaining the problematic systems are given adequate on-the-job training and support in maintaining, and perhaps improving on the problematic systems.
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LUMENAVE training programs are offered to organizations in a variety of training formats to provide our customers with flexible and convenient learning options to acquire industry-leading knowledge. We can offer training at customer’s site or off customer’s site. However, this depends on the type of training and how our customers want the trainings delivered. We are very flexible in our training locations and delivery formats as we ensure that we give the best value at the most cost-effective price.
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Be competent in most-used industry-leading ICT solutions improve your curriculum vitae
ApplyFlexible Support Options for Every Business
Deliver via Multiple Channels at Incredible Prices.
Get StartedDelivering the best digital experience is challenging
Your application is your brand and flawless application experience is crucial. But complex application infrastructure needs the right tools to identify and remedy performance issues.
Support Options
LUMENAVE provides various cost-effective and convenient support options for every business. Our support options are designed and priced to meet the various needs of small, medium or large enterprises. Our Support options are simple, reliable and efficient ensuring businesses get the full benefits of using our products, services, and solutions.
Our support offering includes but limited to:
- Provides 24x7x365 assistance to customers on various Information Communication Technology (ICT) products and solutions. See Supported Solutions below.
- Available to customers that currently have installed products or solutions that are NOT optimally configured or been used in their organizations.
- Customers do not need to buy the products or solutions from LUMENAVE.
- We provide the first and second level support, and some implementation assistance.
- Flexible Pricing Options ranging from Pay-as-you-Go (PAYG), Hourly, Monthly, Credit-Based, to Annual, etc.
- Multiple Channels of Contact: Via Email, Online Ticketing Systems, Calls-Skype and Mobile
Standard Support
Every product sold, services rendered, or solution deployed by LUMENAVE consultants, comes with
three-month free standard support either done onsite, offsite, telephone calls, email, or by a
logging a call.
In addition, our technology experts are always available to provide technical
assistance and advice on several ways of optimizing the use of our products, services, and
solutions.
S/N
Standard Support Feature
Supported
1
Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†)
2
Weekend Support
Saturday: 9:00am to 4:00pm
Sunday: 12:00pm to 6:00pm
GMT+1, excl. Major Holidays†
3
24x7x365 access to LUMENAVE Technical Support Center
4
Direct support via our Web-Based Support System
5
Priority Case Handling
6
Keep Spare Parts and Replace On Critical Issues
7
Weekly Onsite Support Engineer Visit
8
Offsite Support- Direct Contact Via Chat, Phone, Email
9
OEM Firmware and Software Updates Installation
10
3 hour Maximum Onsite Response Time for “Urgent” issues
11
Guaranteed Response Times for Non-urgent issues
12
Installation of Client-side Diagnostic tools and Management Tools
13
Online Remote Access Support to Client Network
14
Quarterly Routine Maintenance of all Registered IT Systems in the Contract
15
Monthly Reports and Recommendations on Capacity, Faults, Inventory, Availability. Security, Configuration change and Performance
16
Proactive Support-Provide Alerts on Issues that May Affect Business Continuity
17
Provide Named Support Contacts
18
Advice on Current Technology Issues
19
Access to World-Class Training, Workshops, Seminars, etc
New Year’s Day (January 1st), Easter Triad, Workers’ Day (May 1st), Democracy Day (May 29th), Independence Day (October 1st ) , Christmas Day (December 25th)
For more details on LUMENAVE Standard Support, including key features, and contract terms and condition, please download the relevant pdf documents below:
- Description of Key Standard Support Features
- LUMENAVE Standard Support Contract-Terms and Condition
Classic Support
LUMENAVE Classic Support is a world-class, reliable response support channel designed specifically
for growing small and medium enterprise LUMENAVE Classic Support covers issues related to your use
of LUMENAVE products, services, and solutions.
With flexible payment structures-pay-as-you-use and pay-by-the-month-organizations can now enjoy an
unlimited number of support cases with no issues of having to tie the business to a non-performing
long-term support contract or limited support privileges and above all, contest whether or not
services rendered by a vendor were satisfactory or not.
S/N
Standard Support Feature
Silver
Gold
1
Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†)
2
Weekend Support
Saturday: 9:00am to 4:00pm
Sunday: 12:00pm to 6:00pm
GMT+1, excl. Major Holidays†
3
24x7x365 access to LUMENAVE Technical Support Center
4
Direct support via our Web-Based Support System
5
Priority Case Handling
6
Keep Spare Parts and Replace On Critical Issues
7
Weekly Onsite Support Engineer Visit
8
Offsite Support- Direct Contact Via Chat, Phone, Email
9
OEM Firmware and Software Updates Installation
10
3 hour Maximum Onsite Response Time for “Urgent” issues
11
Guaranteed Response Times for Non-urgent issues
12
Installation of Client-side Diagnostic tools and Management Tools
13
Online Remote Access Support to Client Network
14
Quarterly Routine Maintenance of all Registered IT Systems in the Contract
15
Monthly Reports and Recommendations on Capacity, Faults, Inventory, Availability. Security, Configuration change and Performance
16
Proactive Support-Provide Alerts on Issues that May Affect Business Continuity
17
Provide Named Support Contacts
18
Advice on Current Technology Issues
19
Access to World-Class Training, Workshops, Seminars, etc
New Year’s Day (January 1st), Easter Triad, Workers’ Day (May 1st), Democracy Day (May 29th),
Independence Day (October 1st ) , Christmas Day (December 25th).
To ensure efficient use of LUMENAVE Classic Support Plan, the LUMENAVE Classic Support is sold and
administered to customers based on a credit point system. Credit points are sold to customers in
bundles. Each credit point unit is equivalent to an hour of support resolution, workshop, training,
or otherwise. Customers get to use each unit that makes the bundles on as need basis.
For more details on LUMENAVE Classic Support, including pricing, key features, and contract terms and condition, please download the relevant pdf documents below:
- LUMENAVE Classic Support pricing
- Description of Key Classic Support Features
- LUMENAVE Classic Support Contract-Terms and Condition
Premium Support
LUMENAVE Premium Support is a one-on-one, world-class, fast-response support channel to help
organization get better experience on the use of LUMENAVE products, services and solution.
With flexible payment structures-pay-by-the-month and pay-by-the-quarter-organizations can now enjoy
an unlimited number of support cases with no issues of having to tie the business to a
non-performing long-term support contract or limited support privileges and above all, contest
whether or not services rendered by a vendor were satisfactory or not.
LUMENAVE Premium Support covers issues related to your use of LUMENAVE products, services, and
solutions.
S/N
Premium Support Feature
Silver
Gold
1
Business Day support (Monday-Sunday, 6am-6pm GMT+1, excl. Major Holidays†)
2
Weekend Support
Saturday: 9:00am to 4:00pm
Sunday: 12:00pm to 6:00pm
GMT+1, excl. Major Holidays†
3
24x7x365 access to LUMENAVE Technical Support Center
4
Direct support via our Web-Based Support System
5
Priority Case Handling
6
Keep Spare Parts and Replace On Critical Issues
7
Weekly Onsite Support Engineer Visit
8
Offsite Support- Direct Contact Via Chat, Phone, Email
9
OEM Firmware and Software Updates Installation
10
3 hour Maximum Onsite Response Time for “Urgent” issues
11
Guaranteed Response Times for Non-urgent issues
12
Installation of Client-side Diagnostic tools and Management Tools
13
Online Remote Access Support to Client Network
14
Quarterly Routine Maintenance of all Registered IT Systems in the Contract
15
Monthly Reports and Recommendations on Capacity, Faults, Inventory, Availability. Security, Configuration change and Performance
16
Proactive Support-Provide Alerts on Issues that May Affect Business Continuity
17
Provide Named Support Contacts
18
Advice on Current Technology Issues
19
Access to World-Class Training, Workshops, Seminars, etc
New Year’s Day (January 1st), Easter Triad, Workers’ Day (May 1st), Democracy Day (May 29th),
Independence Day (October 1st ) , Christmas Day (December 25th).
To ensure efficient use of LUMENAVE Premium Support Plan, the LUMENAVE Premium Support is sold and
administered to customers based on a credit point system. Credit points are sold to customers in
bundles. Each credit point unit is equivalent to an hour of support resolution, workshop, training,
or otherwise. Customers get to use each unit that makes the bundles on as need basis.
For more details on LUMENAVE Classic Support, including pricing, key features, and contract terms and condition, please download the relevant pdf documents below:
- LUMENAVE Premium Support Pricing
- Description of Key Premium Support Features
- LUMENAVE Premium Support Contract-Terms and Condition